Using your Brizo Kintsu Soap and Lotion Dispenser is a piece of cake. First, make sure you have all the installation hardware included in the package. Install it on your countertop, which can be up to 3' thick. Once it's installed, open the top part of the dispenser and fill it with your favorite soap or lotion. The 15 - ounce capacity means you won't have to refill it too often. When it's time to refill, just open the top again. As for maintenance, keep the dispenser clean by wiping it with a soft, damp cloth. Avoid using abrasive cleaners that could scratch the surface. If you notice any issues with the dispensing mechanism, check to make sure there are no blockages. With proper use and care, your Brizo Kintsu dispenser will serve you well for a long time.